Codes POKIES1 - POKIES6
Contact Uptown Casino
Uptown Casino is operated by Deckmedia N.V. under a licence issued by the Government of Curaçao. The site uses encryption technologies and secure payment gateways, and applies KYC verification procedures before processing any withdrawal.
How to get in touch
The easiest way to contact Uptown Casino is by email. Send your question to support@uptowncasino.click and provide enough information for the support team to understand and review your request. Messages are usually answered within 24 hours, although response times may vary depending on the complexity and number of requests being handled.
What to include in your message
To help us respond more quickly, include the email address or username linked to your account, a short description of the issue and any relevant details, such as when the problem started or the steps you have already tried. If relevant, attach clear screenshots showing the error or page you are asking about. Do not send your password or other unnecessary sensitive information.
- Account access, profile or verification questions
- Deposit and withdrawal enquiries
- Questions about bonus terms or eligibility
- Technical problems with the website or account
- Requests for responsible gambling support or account restrictions
Before contacting support
Please check that your message is sent from the email address associated with your account where possible. This can help the team locate your account and protect your information. For payment or verification matters, support may need to request additional information through appropriate account processes. Please follow any instructions carefully and keep your account details secure.
For responsible gambling requests, contact support@uptowncasino.click as soon as you would like assistance. Clearly explain the restriction or support you are seeking so the team can review your request and outline the available options.