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Uptown Casino Terms & Conditions
Uptown Casino is operated by Deckmedia N.V. under a licence issued by the Government of Curaçao. The site uses encryption technologies and secure payment gateways, and applies KYC verification procedures before processing any withdrawal.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Uptown Casino website, platform, games and related services. They should be read together with the Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules published on the website. If there is a difference between these general terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.
By accessing the website or creating an account, you agree to comply with these Terms & Conditions. If you do not agree with them, you must not use the website or its services. Uptown Casino may update these terms from time to time. Updated terms will take effect when published on the website, unless a different effective date is stated. You should check this page regularly so that you remain aware of the current rules.
The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the service. Access from a particular location does not mean that gambling is lawful in every jurisdiction. Uptown Casino may restrict access where required by law, regulation, platform controls or internal procedures.
Eligibility and account registration
You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your jurisdiction. You must provide accurate, current and complete information when registering and must update it if it changes. An account must be registered in your own name and may only be used by you.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to access your account or use payment methods belonging to someone else. Contact the appropriate support channel through the website promptly if you believe your account details have been lost, misused or accessed without permission.
Uptown Casino may carry out age, identity, location, payment and security checks. You may be asked to provide documents or other information for verification. Until checks are completed, access to some services may be limited. Information provided must be genuine and must not be misleading, altered or obtained unlawfully.
2. Accounts, funds and gameplay
You may generally hold only one account unless Uptown Casino has expressly approved another arrangement. Creating multiple accounts, using another person’s account or attempting to avoid an account restriction is not permitted. If duplicate or linked accounts are identified, Uptown Casino may review the accounts and take action in accordance with these terms and applicable requirements.
You should only deposit money that you can afford to lose and should consider your gambling activity as entertainment rather than a way to make money. Deposits must be made using a payment method that you are authorised to use. Payment transactions may be subject to checks, processing rules, limits and charges applied by the relevant payment provider.
Your account balance is not a bank account and does not earn interest. You must not use the website to transfer funds to another person, conceal the source of funds, support unlawful activity or breach financial crime requirements. Uptown Casino may delay, refuse or reverse a transaction where this is reasonably necessary for security, verification, legal or regulatory reasons.
Games are operated using the rules shown on the website. You should read those rules before playing, including information about stakes, outcomes, relevant features and any applicable conditions. Game outcomes are determined by the systems used for the relevant service. You accept the result of a completed game unless there is evidence of a technical or administrative error.
If a game, transaction or account balance is affected by an obvious error, technical fault, interruption or other malfunction, Uptown Casino may correct the error and take reasonable steps to restore the position that would have applied without it. Bets or game actions made after a clearly displayed interruption or error may be cancelled where appropriate. You must not exploit a known error or system weakness.
Withdrawals and account review
Withdrawal requests are subject to identity verification, payment checks, applicable terms and any lawful restrictions. The method used for a withdrawal may depend on the payment method used for the deposit and other operational or security considerations. Processing timeframes can vary and may be affected by verification, third-party providers, weekends, public holidays or additional checks.
Before approving a withdrawal, Uptown Casino may request information needed to confirm your identity, ownership of a payment method, source of funds or compliance with these terms. You remain responsible for ensuring that your account information is accurate. Any applicable fees, taxes or charges imposed by a payment provider or required by law remain your responsibility.
3. Promotions, prohibited conduct and account action
Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may explain eligibility, entry requirements, expiry, wagering or playthrough conditions, excluded games, maximum values and withdrawal rules. You should read the relevant promotion terms before participating. A promotion may be withdrawn, amended or cancelled where permitted by law or where misuse, error or technical problems occur.
Promotional benefits are intended for eligible customers acting in good faith. You must not open accounts, make deposits or place bets for the purpose of abusing a promotion. This includes using multiple accounts, coordinating activity with others, manipulating offers, using automated tools or attempting to meet conditions through prohibited activity.
Unacceptable use
- Providing false, incomplete or misleading information.
- Using the website for unlawful activity, fraud, money laundering or the proceeds of crime.
- Using another person’s account, payment method, identity or personal information without authority.
- Interfering with the website, games, security features, servers or networks.
- Using bots, scripts, automated software or other tools intended to influence or disrupt the service.
- Attempting to access restricted areas, bypass location controls or avoid responsible gambling measures.
- Harassing staff, other users or service providers, or submitting abusive, threatening or deliberately disruptive communications.
- Copying, reproducing, modifying or commercially exploiting website content without permission.
If you breach these terms, or if Uptown Casino has reasonable grounds to suspect a breach, it may suspend, restrict or close your account. It may also cancel relevant bets or promotions, withhold or return funds where permitted, and report activity to appropriate authorities or service providers. Any action will be considered in light of applicable law and relevant verification or security requirements.
You may request account closure or apply for a break from gambling through the responsible gambling tools or support options made available on the website. A closure or restriction may not always be reversible immediately. You must not attempt to create a new account to avoid a self-exclusion, cooling-off period or other gambling restriction.
4. Website availability, liability and complaints
Uptown Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, telecommunications problems, cyber incidents, third-party services or circumstances outside reasonable control. Where appropriate, information about an interruption may be displayed on the website.
Website content is provided for general information and may change without notice. You are responsible for using suitable equipment, software, connectivity and security measures. You should keep your device and account credentials protected and should not access the website through a device or connection that you believe is unsafe.
To the extent permitted by law, Uptown Casino is not responsible for loss caused by your failure to follow these terms, your misuse of the website, unauthorised access resulting from your failure to protect account details, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law.
Intellectual property in the website, including text, graphics, logos, software and other materials, belongs to Uptown Casino or its licensors unless stated otherwise. You may use the website for personal, lawful purposes only. You must not copy, republish, reverse engineer, frame, scrape or distribute website material without prior permission.
Questions and complaints
If you have a question, dispute or complaint, use the contact or support options published on the Uptown Casino website. Provide enough information for the matter to be reviewed, including your account details where appropriate, the relevant date and a clear description of the issue. You should not send passwords or unnecessary sensitive information.
Complaints will be reviewed using the applicable internal process. Uptown Casino may ask for additional information, identity verification or documents before responding. If you remain dissatisfied, information about any available escalation or external complaint pathway may be provided where relevant.
These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms, together with the documents referred to in them, form the agreement governing your use of Uptown Casino.