Codes POKIES1 - POKIES6
Betting Rules
Uptown Casino is operated by Deckmedia N.V. under a licence issued by the Government of Curaçao. The site uses encryption technologies and secure payment gateways, and applies KYC verification procedures before processing any withdrawal.
1. General betting conditions
Uptown Casino provides online gambling services subject to applicable Australian laws and the rules that govern the relevant service. You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or betting. Access to a website or game does not represent an invitation to use a service where doing so is unlawful.
You must provide accurate, complete and current information when creating and maintaining an account. An account must be used only by the person to whom it is registered. You must keep your login details secure and must not allow another person to access or operate your account. If you believe that your account details have been compromised, you should stop using the account and contact support through the available channel on the website.
- You must meet the applicable minimum age requirement before opening an account or placing a bet.
- You must not open or operate an account on behalf of another person.
- You must not use an account for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not use automated software, bots, scripts or other tools designed to interfere with games or betting services.
- You must follow any identity, payment, security and verification checks that apply to your account.
- You are responsible for reviewing the details of each bet before confirming it.
Uptown Casino may apply account, payment, wagering or access restrictions where permitted or required. These measures may be used for legal, regulatory, security, responsible gambling or operational reasons. If an account review is required, some services may be unavailable until the review is completed.
2. Placing and confirming bets
A bet is generally treated as placed when it has been accepted by the system and a confirmation or equivalent record is displayed. Selecting a stake or submitting a betting instruction does not necessarily mean that the bet has been accepted. You should check your account history or other available confirmation before assuming that a bet is active.
Before confirming a bet, check the game, market, selection, stake, odds or other applicable terms. Once accepted, a bet will normally remain valid unless it is cancelled, voided, settled or otherwise changed under the applicable rules. Requests to cancel or amend an accepted bet may not be available. Any cancellation process shown on the website does not guarantee that a request can be completed before the bet is accepted or settled.
- Select the game, event, market or wager type you want to use.
- Enter or choose the stake and review the displayed information.
- Check any applicable game rules, market conditions, maximums or restrictions.
- Submit the bet and wait for the system to display acceptance or rejection.
- Keep the confirmation or review your account history for the recorded details.
A bet may be rejected, delayed or subject to review if there is a technical issue, a connection problem, a pricing or display error, a suspected breach of the rules, an account restriction or another valid reason. If a bet is accepted after a material error or system irregularity, it may be reviewed and handled under the relevant terms. The applicable outcome will depend on the type of bet, the game rules and the circumstances involved.
Stakes and available funds
You may only place a bet using funds that are available in your account and accepted for that purpose. A pending deposit, reversed transaction, chargeback or payment dispute may affect the status of a bet or account. You should not attempt to place additional bets while a payment or account balance is being checked if doing so could cause you to exceed the amount you intended to spend.
3. Game outcomes, settlement and errors
Games and betting markets are settled according to the result recorded by the relevant game system, event source or other authorised process. The rules displayed for the particular game or market take priority where they contain more specific information. A result may be corrected if the original result was affected by a technical fault, data error, irregularity or another circumstance that makes the original settlement unreliable.
For casino games, the result generated by the approved game system is normally used to determine the outcome. If a game is interrupted, the account history, game record or other available system information may be used to determine whether the game was completed, cancelled or otherwise resolved. Where a game cannot be reliably completed or settled, the applicable terms may provide for the wager to be voided or reviewed.
Displayed odds, balances, payouts, game information and promotional details may occasionally contain typographical, technical or system errors. Uptown Casino may correct an obvious error and may take reasonable action regarding bets or credits affected by that error. This can include voiding an affected bet, correcting an account balance or applying the information that should have been displayed.
- A bet may be void where the relevant game, event or market is cancelled or cannot be properly settled.
- A bet may be reviewed where there is a suspected breach, technical fault, unusual activity or incorrect result.
- Any settlement is subject to the specific rules shown for the relevant game or market.
- Account records should be checked promptly, and any apparent error should be raised through the available support process.
- Records held in the betting system may be used to resolve disputes, subject to applicable privacy and legal requirements.
If you believe that a result, transaction or account entry is incorrect, keep any relevant reference information and raise the issue as soon as reasonably possible. Reviews may require information about the account, game, bet, time of play or transaction. The outcome of a review will be communicated through the available account or support channels.
4. Promotions, responsible play and complaints
Promotions, bonuses, tournaments and special offers may have additional conditions. These conditions can include eligibility requirements, entry periods, game or market restrictions, wagering requirements, stake limits, expiry rules and withdrawal conditions. You should read the terms of an offer before opting in or using a promotional credit. If promotional terms conflict with these general rules, the specific promotional terms will normally apply to that offer.
Responsible gambling is an important part of using any betting service. Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play, use only money you can afford to lose and avoid gambling when you are distressed, tired, intoxicated or under pressure. Do not chase losses or increase your stake to try to change an earlier result.
- Set personal deposit, loss, stake or session limits where these tools are available.
- Take regular breaks and keep track of how much time and money you spend.
- Do not borrow money, sell possessions or use essential funds to gamble.
- Consider taking a break or using self-exclusion if gambling is becoming difficult to control.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- If someone else has access to your account, secure it and ask for help promptly.
If you have a question about a bet, result, account entry or rule, use the support option available on the Uptown Casino website. Provide clear information so the matter can be reviewed efficiently. Complaints should be raised through the available internal process first. Where applicable, you may have access to external assistance or dispute options under the laws and regulatory arrangements that apply to the service.
These rules may be updated from time to time to reflect changes to the service, games, legal requirements or operational practices. The current version published on the website applies from the date it is made available, unless a different effective date is stated. You should review the rules regularly and before placing bets.