Codes POKIES1 - POKIES6
Responsible Gaming
Uptown Casino is operated by Deckmedia N.V. under a licence issued by the Government of Curaçao. The site uses encryption technologies and secure payment gateways, and applies KYC verification procedures before processing any withdrawal.
Gamble responsibly
Responsible gambling means staying in control of how often you play, how long you play and how much money you spend. It also means understanding that all gambling outcomes are uncertain. No strategy can guarantee a win, and a previous result does not make a future result more likely. Games are designed to produce both wins and losses over time, so you should never view gambling as a reliable source of income.
Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your limit has been reached, stop playing. Do not increase your spending because you are winning, losing or trying to recover money. Chasing losses can lead to decisions that are difficult to control and may increase financial or personal harm.
- Only gamble with money left after essential costs, such as rent, bills, food and other financial commitments.
- Set a spending limit before you begin and avoid changing it while you are playing.
- Set a time limit and take regular breaks away from gambling.
- Do not borrow money, use credit intended for other purposes or sell possessions to fund gambling.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Keep gambling separate from your everyday financial responsibilities.
- Never assume that a win is due or that a loss will soon be followed by a win.
- Consider using account tools that can help you monitor or restrict your activity.
It can also help to keep gambling separate from your household finances, rather than combining gambling payments with money needed for essential expenses. If you share financial responsibilities with another person, consider discussing a suitable entertainment budget before you play. A trusted friend or family member may also help you stay accountable to the limits you have chosen.
Recognising harmful gambling
Gambling can become harmful when it starts to affect your finances, relationships, work, study, health or wellbeing. Harm does not always develop suddenly. It may begin with small changes, such as spending more time playing, thinking about gambling often or feeling disappointed when you cannot gamble. Recognising these changes early can make it easier to take action.
Possible warning signs
- Spending more money or time gambling than you planned.
- Trying to win back money after a loss or returning to recover previous losses.
- Hiding or minimising gambling activity, payments or losses.
- Feeling restless, irritable or anxious when you try to reduce or stop gambling.
- Borrowing money, missing bills or using savings to continue gambling.
- Neglecting work, study, family, friendships or other activities.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Arguing with people close to you about gambling.
- Feeling unable to stop even when gambling is causing problems.
- Experiencing guilt, shame, hopelessness or significant distress related to gambling.
One warning sign does not define your experience, but it is worth taking seriously if gambling no longer feels like a choice. You do not need to wait for a crisis before asking for help. Taking a break, restricting access to your account and speaking with an independent support service can help you regain control.
If gambling is affecting your mental health or you feel unsafe, seek urgent assistance through appropriate emergency or crisis services in your area. If you are concerned that someone else may be experiencing gambling harm, approach the conversation with care, avoid blame and encourage them to seek professional support.
Tools and steps to stay in control
Uptown Casino may provide account features designed to support safer gambling. Depending on the services available to you, these may include setting deposit, spending or loss limits, setting session reminders, taking a temporary break or requesting account closure. These tools are intended to help you follow a decision you have already made. They cannot remove every risk, so consider which combination of controls is appropriate for your circumstances.
Practical steps
- Decide your personal limits before you play. Consider separate limits for money, time and frequency.
- Use the available account controls to apply those limits where possible.
- Review your account activity and payment history regularly so you understand your gambling behaviour.
- Take a break if you feel frustrated, excited, pressured or focused on recovering losses.
- If you want to stop gambling, request a temporary break or account closure through the relevant account support process.
- Remove saved payment details where possible and avoid keeping easy access to funds intended for essential expenses.
- Tell a trusted person about your decision and ask them to support you.
- Contact an independent gambling support service for confidential advice.
A break or self-exclusion request should be treated seriously. Do not create another account or try to bypass a restriction. If you have asked to stop or restrict your gambling, contact support through the available channel if you need help understanding the process. Account controls may not apply immediately in every situation, so you should stop playing while your request is being handled.
You are responsible for providing accurate information and keeping your account details secure. If another person can access your device, payment method or account, consider changing passwords, enabling available security measures and taking steps to prevent unauthorised use. Responsible gambling also includes protecting yourself from decisions made by someone else using your account.
Getting help and further information
If gambling is causing concern, independent help is available in Australia. Gambling support services can provide confidential information, counselling, financial guidance and practical strategies for reducing or stopping gambling. You can contact a recognised service in your state or territory, speak with a qualified health professional or ask a trusted person to help you find suitable support.
Support is available whether you gamble occasionally or frequently, whether your losses are small or substantial and whether you are seeking help for yourself or someone close to you. You do not have to identify as having a gambling problem to ask a question or discuss a concern. An independent service can help you understand your options without judging you.
- Speak with a recognised Australian gambling-help service or a local health professional.
- Contact a financial counsellor if gambling has affected bills, debts, savings or other financial commitments.
- Talk to a trusted family member, friend or support person and avoid dealing with the issue alone.
- Use account limits, a temporary break or account closure if you need distance from gambling.
- Seek urgent assistance through local emergency or crisis services if you or someone else is at immediate risk of harm.
Uptown Casino can provide general information about available account controls and the process for requesting restrictions or closure. We cannot provide financial, medical or psychological advice. Independent support services are best placed to assess your situation and recommend appropriate assistance.
The safest approach is to make a plan before gambling, follow the limits you set and act early if your behaviour changes. Gambling should remain an optional form of entertainment. If it stops being enjoyable or begins to affect your life, stop playing and seek support.